We recommend that you link your bank account during the onboarding process, to avoid delays in the availability of cash advances (depending on your linked account data and activity history eligibility, as detailed in the 'Onboarding' category). If you choose to delay linking, you can do it later in the Bridgeover app.
If you choose to link your account during Onboarding by clicking the Invite link, you’ll see this page and click “Link me!” to start the account linking process.
If you skipped this step during Onboarding and want to link your account in the Bridgeover mobile app, do the following steps:
Enter your email address and password you’ve created during the onboarding process in the login screen of the Bridgeover mobile app.
2. Click on “Me” on the right side of the bottom menu of the home screen.
3. Click on “Connect” under the red Bank Account tab.
Then you'll link your bank account using our partner Plaid. From that point, please follow Plaid’s instructions to connect.
If you don’t find your bank in Plaid’s filter here, please email us your bank name at support@bridgeover.io and we will verify if your financial institution is integrated with Plaid. If your bank is not Plaid-compatible, unfortunately, we would not be able to serve you at this time.
To be eligible for funding through Bridgeover, you must connect the bank account where you receive your direct paycheck deposit from your employer.
One of the conditions for taking advances is your average balance on payday and the following day. To be eligible for advances, your balance on the day following payday must be at least 30% of your average payroll.
If you have more than one bank account, we recommend connecting all of them so we can assess your eligibility based on the aggregated balance across all accounts.
If you're facing issues, here are some steps to troubleshoot:
If you're using the web app during Onboarding, try refreshing your page. For the mobile app, try deleting and reinstalling it.
Ensure that the username and password you use for bank login during the linking process are accurate.
Double-check that you entered the correct verification code sent to your phone during the account linking process.
If multiple attempts to connect have been made, wait 24 hours before trying again. Repeated attempts might be flagged as suspicious by Plaid or your bank.
If you continue to experience issues, please reach out to us via email at support@bridgeover.io or by calling 1-800-472-4230. Our support team is available Mon-Fri 9:00 AM-5:00 PM ET.
When contacting us for assistance, please have the following information ready:
A description of the issue or a screenshot of the error message.
The version of the Bridgeover app that you downloaded.
The current iOS or Android software update on your phone.
Device information (e.g., iPhone 8, Galaxy S23+).
If linking during onboarding in the web app, mention the browser you're using.
Unfortunately, at the moment, there isn't an option to connect a bank account to the Bridgeover platform if it isn’t connected to online banking. We recommend enrolling your bank account in online banking. Once you've done so, you'll be able to connect it to Bridgeover.
Bridgeover is an AI-powered financial wellness platform that partners with employers to support their employees’ financial health. We provide employees access to interest and fee-free emergency funds up to $400, flexible repayment options, and resources for long-term financial stability.
